Delivery

Delivery and Returns

At Simply Adult Store, we’re committed to providing a seamless and discreet shopping experience. Our delivery and returns policy ensures you can shop confidently, knowing that your orders are handled with care and transparency.

Delivery Information

Shipping Options

We offer reliable and discreet shipping options to ensure your privacy and satisfaction. All orders are shipped in plain packaging with no identifying information about the contents or our adult store.

  • United States Shipping:
    Orders are processed and shipped from our trusted suppliers in the United States. Expedited shipping options are available at checkout for faster delivery.
  • International Shipping:
    We ship internationally to select destinations. Delivery times and costs vary depending on the destination. Please note that customs fees or import duties may apply, which are the responsibility of the recipient.

Processing Time

Orders are typically processed within 1-2 business days of payment confirmation. You will receive a tracking number once your order has been shipped.

Free Shipping

Enjoy free shipping on orders within the United States. This offer applies to standard ground shipping only.

Returns Policy

Due to the intimate nature of our products, certain items are non-returnable for hygiene and safety reasons. Please review the guidelines below:

Non-Returnable Items

  • Opened or used items
  • Lingerie and garments (due to health laws)
  • Seasonal items (e.g., Halloween, Christmas, Valentine's Day products)

Defective Products

If you receive a product with a manufacturing defect, please notify us within 30 days of receipt. Contact our customer service team at info@simplyadultstore.com to request a Return Authorization Number (RAN). Once approved, we will arrange for a replacement or refund.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery. Be sure to:

  1. Save the original packaging for inspection.
  2. File a claim with the delivery carrier if the package shows visible damage.
  3. Provide the carrier’s reference number to our support team for assistance with resolving the issue.

Refused or Returned Orders

Refused or returned shipments will incur a 20% restocking fee and all associated shipping costs. Orders will only be reshipped after prepayment of these charges.

How to Make a Return

  1. Contact Us: Email info@simplyadultstore.com with your order details and reason for the return.
  2. Receive a Return Authorization Number (RAN): Returns without an RAN will not be accepted.
  3. Ship the Item: Use a secure and trackable shipping method to return the item in its original, unused condition.

Additional Policies

Back Orders

Occasionally, items may be temporarily out of stock. Back-ordered items will be shipped as soon as they become available, or as per your instructions.

Payment Information

We accept [Insert Payment Methods, e.g., Visa, MasterCard, PayPal]. All transactions are securely processed to protect your personal and payment information.

Customs and Import Duties

For international orders, the recipient is responsible for any applicable customs fees, taxes, or duties. Please check your country’s regulations before placing an order.

Why Choose Simply Adult Store?

At Simply Adult Store, we prioritize your privacy and satisfaction. Our delivery and returns process is designed to provide peace of mind, ensuring that every order from our adult store meets your expectations. Whether you're exploring new pleasures or stocking up on your favorite products, you can trust us for a smooth and discreet experience.

Contact Us

Have questions about shipping or returns? We're here to help!