Returns

Returns Policy

At Simply Adult Store, your satisfaction is our priority. We understand that sometimes you may need to return a product, and we’ve made our returns process as simple and hassle-free as possible. Please review the details below to ensure a smooth experience.

Eligibility for Returns

Due to the intimate nature of our products, we follow strict hygiene and safety guidelines. As such, the following rules apply:

Non-Returnable Items

  • Opened or used products
  • Lingerie and garments (in compliance with health and hygiene regulations)
  • Seasonal items, such as Valentine’s Day, Halloween, and Christmas-themed products
  • Sale or clearance items

Defective Products

We stand behind the quality of our products. If you receive an item with a manufacturing defect, please contact us within 30 days of receipt. We’ll arrange a replacement or refund, provided the product is returned in its original condition.

Damaged or Missing Items

If your order arrives damaged or incomplete:

  1. Notify us within 48 hours of delivery.
  2. Retain the original packaging for inspection.
  3. If the packaging shows visible damage, file a claim with the carrier and provide the reference number to our support team.

How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Email our team at info@simplyadultstore.com with your order number and the reason for the return.
  2. Receive a Return Authorization Number (RAN): All returns must be authorized and include an RAN.
  3. Ship the Product: Return the item using a secure, trackable shipping method. Include all original packaging and accessories.

Restocking Fees

  • Returned or refused shipments will incur a 20% restocking fee.
  • Any shipping costs associated with returned items are the responsibility of the customer.

Refunds

Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect the returned item. Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.

Exchanges

We want you to love your purchase! If you'd like to exchange a product, please follow the return process and place a new order for your desired item.

FAQs About Returns

Can I return an unopened product?

Yes, unopened and unused items in their original packaging are eligible for a return.

What if I change my mind after placing an order?

Orders can only be canceled if they have not yet been shipped. Contact us as soon as possible to check the status of your order.

How are refunds processed?

Refunds are processed to the original payment method. For credit or debit card payments, processing times may vary depending on your bank.

Why Choose Simply Adult Store?

At Simply Adult Store, we’re dedicated to providing exceptional service to our customers. Our return policy is designed with your satisfaction in mind, ensuring every shopping experience with us is as seamless as possible. Shop with confidence at your trusted adult store today.

Contact Us for Assistance

If you have questions about your return, feel free to contact us: